Employee experience, as we knew it a year and a half back, is not the same today. With a pandemic in our kitty now, the entire landscape of work has changed. This sudden transformation has changed employee expectations too. 2020 has been significantly crucial for the HRs because they were creating something unique for the very first time, a wholesome hybrid working experience.
Employee experience & its urgency
Employee experience is a journey that encompasses every aspect of your employees’ timespan in your company. It counts the various interactions made, the job roles and responsibilities played, the impact of the workspace on employee wellbeing, and every other organizational aspect that you can recall.
When the pandemic made it compulsory for the HRs to think about efficient innovations and better technologies for the companies, a new kind of leadership for the employees and, a completely different set of healthcare guidelines for employee safety and wellbeing, the urgency of achieving top-notch employee experience became all the more visible. In absence of apt technologies, the HRs could not provide the much-needed support to the hybrid workforces working overtime and facing burnouts. This dearth had certainly taken away from the employee experience of various organizations.
The significant benchmarks
Talking without any data or statistics makes no sense today. Analytics has become a practice today, and organizations all over are deep diving into analytics for digging data on benchmarks that matter. Before facing any problem head-on, you need to know its origin. If you have the answer to the ‘why’, you are almost there. As far as employee experience is concerned, one significant benchmark acknowledging the employee sentiment and analytics come in handy here.
Another significant benchmark is the business data. To gauge the overall organizational performance, you need to have a firm hold on the business data. Analysis of the same data will expose tons of issues in front of you, responsible for organizational inefficiency or low productivity. Those details will guide you in prioritizing problems and solving them in succession. The entire exercise will fetch your expertise and help in improving the employee experience. Unless you start at the root of the problem area, you will not reach the pinnacle of it.
The hybrid work innovations
COVID-19 pandemic has led to a quick paradigm shift in the working patterns and culture. Organizations all over the world were hell-bent on devising solutions to assist in building an excellent employee experience in today’s hybrid ecosphere too. The idea behind all of these efforts was to keep the workforce connected, irrespective of their locations.
Next is the employee experience toolset that has been a huge driving factor in this scenario. Professionals have designed all-inclusive portals besides chatbots via which employees accomplish every organizational operation in no time. Even with all the tools in possession, an organization cannot boast of radiating excellent employee experience if it lacks the right kind of leadership.
Future of employee experience
The main deal here is to achieve high employee productivity; without compromising on employee health and wellbeing, and the industry leaders are on it. They are making every possible effort to make the employee experience of their organizations impeccable. Employee experience in the age of hybrid working is not just a fancy; but a huge opportunity for the HRs to grow, be more functional, design-oriented, and analytical!